Privacy policy

Last updated: March 31, 2026

Tellus Outdoor (“Tellus,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use and disclose your personal information when you visit our website, make a purchase, sign up for emails or otherwise interact with us through www.tellusoutdoor.com and related services.

Tellus uses Shopify to power our online store and support certain store features, transactions and customer experiences.

By using our website or services, you acknowledge that you have read and understand this Privacy Policy.

Personal information we collect

Depending on how you interact with us, we may collect the following types of personal information:

Information you provide directly

Name
Email address
Phone number
Billing address
Shipping address
Account information, if you create an account
Information you provide when contacting customer service
Order details, returns, exchanges and purchase history

Payment and transaction information

When you make a purchase, payment information is processed through Shopify and related payment providers. We may receive transaction details such as payment confirmation, payment method and order information, but we do not store full payment card details ourselves unless necessary through authorized providers.

Information collected automatically

When you visit our site, we may automatically collect:

IP address
Browser type
Device information
Network connection information
Site usage data
Pages visited
Products viewed
Cart activity
Referral source
Interactions with our website, emails and ads

We may collect this information using cookies, pixels, tags and similar technologies.

How we collect personal information

We may collect personal information:

Directly from you when you place an order, create an account, subscribe to emails, contact us or otherwise provide information
Automatically through cookies and similar technologies when you browse or use our site
From service providers who support our store, analytics, advertising, payment processing, shipping and email communications
From partners and third parties, where permitted by law

How we use your personal information

We may use your personal information to:

Provide our products and services

Process and fulfill orders
Send order confirmations, shipping updates and customer service messages
Manage accounts
Process returns and exchanges
Improve your shopping experience

Improve our website and business

Understand how visitors use our website
Improve website performance, content and product offerings
Analyze shopping behavior and trends
Maintain site security and prevent fraud

Marketing and advertising

Send marketing emails if you sign up to receive them
Show you relevant ads on our website and other platforms
Measure the performance of our advertising and promotions
Support retargeting and audience-building through advertising tools

Legal and operational purposes

Comply with legal obligations
Respond to lawful requests
Enforce our terms and policies
Protect our business, customers and website

Cookies, analytics and advertising

We use cookies and similar technologies to operate our website, understand site performance and support marketing and advertising.

These may include tools provided by:

Shopify
Google Analytics
Google Ads
Meta/Facebook and Instagram
Email marketing providers such as Mailchimp

These technologies may collect information about your browsing behavior, purchases, device and interactions with our website and ads. This helps us improve the site, understand what content and products are most useful and deliver more relevant advertising.

You can manage cookies through your browser settings and, where available, through our cookie preferences tools.

How we disclose personal information

We may disclose your personal information to third parties in the following circumstances:

With Shopify and other vendors who help operate our website and store
With payment processors, shipping providers and fulfillment partners
With analytics and advertising partners that help us measure, improve and market our business
With email and customer communication platforms
When required by law or legal process
In connection with a merger, sale, restructuring or other business transaction
When you request or direct us to share information

We do not sell your personal information for money. However, some privacy laws may treat certain advertising or analytics disclosures as “sharing” or as a “sale” for targeted advertising purposes.

Relationship with Shopify

Our online store is hosted by Shopify. Shopify may collect and process personal information to provide and improve the ecommerce services that support our store. This may include information related to your use of our store, purchases and interactions with certain store features.

To learn more about how Shopify processes personal information, please review Shopify’s consumer privacy materials and privacy portal.

Your privacy rights

Depending on where you live, you may have some or all of the following rights:

The right to know what personal information we collect and use
The right to access personal information we hold about you
The right to request deletion of your personal information
The right to request correction of inaccurate personal information
The right to receive a copy of certain personal information
The right to opt out of the sale, sharing or use of personal information for targeted advertising, where applicable
The right to appeal a privacy rights decision, where applicable

These rights are not absolute and may be limited in certain circumstances under applicable law.

To exercise your rights, contact us using the information at the end of this policy.

Targeted advertising opt-out and Global Privacy Control

If applicable law gives you the right to opt out of targeted advertising or the sharing of personal information for advertising purposes, you may contact us to submit that request.

If your browser sends a valid Global Privacy Control signal, we will treat that signal as an opt-out request for that browser and device as required by applicable law.

Other than Global Privacy Control, we do not currently respond to other “Do Not Track” browser signals.

Email preferences

If you sign up for marketing emails, you can unsubscribe at any time by clicking the unsubscribe link in the email. Even if you opt out of marketing emails, we may still send you transactional or service-related communications, such as order updates or customer support messages.

Children’s privacy

Our website is not intended for children, and we do not knowingly collect personal information from children under 16 years of age. If you believe a child has provided us with personal information, please contact us so we can review and delete it if appropriate.

Security and retention

We use reasonable safeguards designed to protect your personal information. However, no system is completely secure, and we cannot guarantee absolute security.

We retain personal information for as long as reasonably necessary to provide our products and services, maintain business records, comply with legal obligations, resolve disputes and enforce our agreements.

International transfers

Your personal information may be transferred to, stored in or processed in countries outside your state or country of residence, including where our service providers operate. Where required by law, we rely on recognized legal mechanisms for such transfers.

Third-party links

Our website may contain links to third-party websites or platforms. We are not responsible for the privacy, security or content of those third-party sites. We encourage you to review their policies before providing personal information.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements or other operational reasons. When we do, we will update the “Last updated” date at the top of this page.

Contact us

If you have questions about this Privacy Policy or would like to exercise a privacy right, please contact us:

Tellus Outdoor
401 Linden St., Suite 101
Fort Collins, CO 80524
info@tellusoutdoor.com